Return window
Return requests should be started within 30 days of delivery through the Amazon account used for the purchase. Amazon displays the applicable return deadline and available return methods on the order page.
Return condition
To qualify, the product should be unused, in resalable condition and returned with the original packaging, instructions, hardware, accessories and components. Assemble or handle the item carefully if you believe a return may be needed.
Items that are damaged through misuse, incomplete, altered or missing essential packaging may not qualify for a full refund. Return shipping costs or deductions may apply according to Amazon policy and the reason for return.
How to begin a return
- Sign in to Amazon and open Your Orders.
- Choose the Rioloiuy product and select the return or replacement option.
- Follow the instructions for authorization, packing and drop-off or collection.
- Keep the return receipt and tracking information until the refund is complete.
Refund timing
After the return is received and approved, the refund is generally processed within one to two business days. Your bank or payment provider may need additional time to post the credit to the original payment method.
Damaged, defective or incorrect items
If the product arrives damaged, appears defective or differs from the order, contact Rioloiuy through Amazon messaging before sending it back. Include photos of the carton, shipping label, product and affected area when possible. This helps the team recommend the correct next step.
Amazon policy
Amazon processes Rioloiuy orders and returns. If Amazon's order-specific terms or applicable law provide greater rights than this summary, those terms and rights apply.